Every year we receive literally dozens of calls regarding a failed tile installation and major tile maintenance. The sad reality, though, is that most of these call outs that we get were preventable in the first place. This causes many of our clients to wonder if tile is even a good option for them, or if it is even a quality building product any more.The simple answer to both of those questions is yes, tile is a good option and a quality building material. The purpose of this brief article is to help educate you, the home owner, about your tile, how it can be maintained, and what to do if you have issues. Read more →

Just How Should Carpets Be Cleaned?

Step 1: Pre-Inspection 
Inspect the carpet to determine fiber makeup, installation integrity and best strategy to clean this particular carpet. They will answer such questions as: Is this carpet nylon, wool, olefin, glue down, padded, seamed….? Finally, noting spots which may be difficult to remove during the normal cleaning.

Step 2: Groom the carpet. 
Soil actually has a “surface tension” to it – that is, it tries to stick together. Raking releases this surface tension and allows the soil to be more easily released. Finally, moving all the furniture safe to move. Read more →

In Northern Arizona we find that many homes are damaged due to freezing pipes. A few easy steps to prevent your pipes from freezing can save you a lot of trouble and a lot of money.

Step 1
Open all sink cabinet doors and leave them open.

Step 2
Turn off the water at the street, or at your water heater. Your water heater has a shut off valve (turn a quarter turn).

Step 3
Go outside and open your exterior water faucet, your inside sinks and flush your toilet to drain out any water.

Step 4
Never turn off your thermostat! You can set it in the low 60′s.

Read more →

Everyone who has ever been here knows that winter in Flagstaff can be harsh, but how bad is it exactly? Does it really cause all that damage and wreak all that havoc that we hear about? Yes it does! Why is that?

It’s a combination of the precipitation that northern Arizona receives and the temperature swings. The first part of that equation is the precipitation, which averages out to be about two inches a month during the winter. Read more →

There has been much confusion over the years on how to properly remove soot damage, or even if it is indeed possible.

With over 41 years of experience in the cleaning and restoration business, we know the do’s and don’ts of soot removal.

As you probably already know, soot is tricky. First determine the type of soot or smoke damage, which means finding the source. Read more →

There is much confusion on how to properly remove spots from your carpets, its simple there is a right way and a wrong way. The objective is to take any size of spot and minimize it to the point where it is gone. Too many people use the wrong technique and make it bigger in diameter or an oval shape. Read more →